elangtangkas Privacy Policy

This page describes what we collect when you use elangtangkas and how we keep that data protected. We collect personal information only to verify your identity, process your payments, and comply with legal obligations. We do not sell your data to third parties, and we do not use it for marketing without your consent.

When you create an account on elangtangkas, you provide your email, phone number, and a password. Before your first withdrawal, we ask for your full name, date of birth, and government ID number. We use this information to verify your identity and prevent fraud. We store your data securely and encrypt it in transit. Your payment details are never stored on our servers—they are transmitted directly to our payment processor.

We are transparent about how we handle your data. This policy explains what we collect, how we use it, who has access to it, and what rights you have. If you have questions about your data or how we use it, contact our support team.

What data we collect on elangtangkas

We collect data in three categories. First, account data: your email, phone number, password, and username. Second, identity data: your full name, date of birth, government ID number, and address. Third, transaction data: your deposit and withdrawal history, payment method, and account balance. We collect this data only when you provide it or when it is necessary to process your entries and payments.

We do not collect data about your browsing history, device type, or location (except as required by payment processors). We do not use cookies to track you across other websites. We do not collect biometric data or health information. We collect only what is necessary to operate elangtangkas and comply with local banking and anti-money-laundering rules.

How we use your data on elangtangkas

We use your account data to authenticate you and manage your account. We use your identity data to verify your identity before your first withdrawal and to comply with anti-money-laundering regulations. We use your transaction data to settle your entries, process your payments, and generate your account statements. We do not use your data for marketing, profiling, or any purpose other than operating elangtangkas.

We may share your data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to process your deposits and withdrawals. We may share your data with law enforcement if required by law. We do not share your data with third-party advertisers or data brokers. Your data is used only by elangtangkas staff and our authorized payment processors.

Data storage and security on elangtangkas

We store your data on secure servers located in multiple jurisdictions. Our servers are protected by firewalls, intrusion detection, and regular security audits. We encrypt all data in transit using industry-standard protocols (TLS 1.2 or higher). Your password is hashed and salted, so we cannot read it even if our servers are compromised. Your payment details are never stored on our servers—they are encrypted and transmitted directly to our payment processor.

We retain your data for as long as your account is active, plus a retention period required by law (typically 5-7 years for banking records). After this period, we delete your data securely. If you close your account, we delete your data within 30 days, except where we are required by law to retain it. You can request a copy of your data or request deletion by contacting our support team.

Your rights regarding your data on elangtangkas

You have the right to access your data. You can view your account information, transaction history, and personal details in the elangtangkas app at any time. You have the right to correct your data if it is inaccurate. You can update your email, phone number, or address in your account settings. You have the right to request deletion of your data, subject to legal retention requirements.

You have the right to object to how we use your data. If you do not want us to use your data for a specific purpose, contact our support team. You have the right to data portability—we can provide your data in a machine-readable format so you can transfer it to another service. You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

We at elangtangkas believe your data is yours. We collect it only to serve you, we protect it carefully, and we never sell it.

Third-party processors and data sharing

We work with third-party payment processors to handle your deposits and withdrawals. These processors are bound by confidentiality agreements and are required to protect your data. We also work with identity verification services to confirm your government ID. These services are certified and comply with data protection regulations. We do not share your data with any other third parties without your explicit consent.

We may be required to share your data with law enforcement, tax authorities, or financial regulators if we receive a valid legal request. We will notify you of any such request unless we are legally prohibited from doing so. We do not share your data with other users, advertisers, or data brokers under any circumstances.

Cookies and tracking on elangtangkas

We use cookies only to maintain your login session and remember your preferences. These cookies are essential for elangtangkas to function. We do not use cookies to track you across other websites or to build a profile of your browsing habits. We do not use third-party analytics or advertising cookies. You can disable cookies in your browser settings, but this may prevent elangtangkas from functioning properly.

Jurisdiction and data transfers

Our servers may be located outside your jurisdiction. By using elangtangkas, you consent to your data being transferred to and stored in other countries. We comply with data protection laws in all jurisdictions where we operate. If your local law prohibits data transfers to certain countries, you should not use elangtangkas. We are not responsible for data transfers that violate your local law.

Changes to this privacy policy

We may update this privacy policy at any time. We will notify you of material changes by email or in-app notification. Your continued use of elangtangkas after a change constitutes acceptance of the new policy. If you do not accept a change, you may close your account and request a withdrawal of your balance.

Contact us about your privacy

If you have questions about this privacy policy, your data, or how we handle your information, contact our support team. We respond to privacy inquiries within 24 hours. You can reach us via email or in-app chat. We also accept requests for data access, correction, or deletion through our support form. Our support team speaks English and Indonesian.

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