elangtangkas Casino & Sportsbook Terms

We at elangtangkas operate a platform for live-dealer casino games, sportsbook markets, and slot games in supported jurisdictions. These terms set out the conditions under which you access and use our platform, the rights and responsibilities of both elangtangkas and you as a user, and how we handle disputes.

When you create an account on elangtangkas, you agree to these terms. We enforce them consistently across all users. Our policy covers account opening, deposits and withdrawals, bonus terms, game rules, and dispute resolution. If any term conflicts with your local law, that local law takes precedence for you, but the rest of these terms remain in effect.

This page outlines our core commitments and your obligations as a user of elangtangkas. For specific questions about your account or a transaction, contact our support team in English or Indonesian.

Account opening and verification on elangtangkas

To open an account on elangtangkas, you must be at least 18 years old and a resident of a jurisdiction where our services are available. We do not offer our services in jurisdictions where online wagering is prohibited. You are responsible for verifying that access and use comply with your own jurisdiction's law.

When you register, you provide your email, phone number, and a password. We send a verification code to your phone to confirm your identity. Once verified, your account is active, and you can deposit funds. Before your first withdrawal, we require full identity verification. You provide your full name, date of birth, and a government ID number. We cross-check this information to prevent fraud and comply with anti-money-laundering rules.

Your account is personal and non-transferable. You may not share your login credentials or allow another person to use your account. If we detect unauthorized access or suspicious activity, we may suspend your account pending investigation. We will notify you of any suspension and the reason for it.

Deposits, withdrawals, and our elangtangkas payment policy

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits are processed instantly or within minutes, depending on your payment method. We do not charge deposit fees, though your bank may apply standard transfer charges.

Your account balance is held in trust and used only to fund your entries on elangtangkas. We do not lend your balance to third parties or use it for any purpose other than settling your entries and payouts. When you request a withdrawal, we process it to your original payment method. Withdrawals require identity verification and typically complete within a few hours. We do not charge withdrawal fees.

If a withdrawal is delayed or fails, we investigate and notify you of the reason. Common causes include incorrect payment details, bank processing delays, or verification issues. We will work with you to resolve the issue. If funds cannot be returned to your original payment method, we credit them back to your elangtangkas account.

Game rules and entry settlement

Each game on elangtangkas—live-dealer tables, sportsbook markets, slot games—has published rules. These rules describe how entries are placed, how results are determined, and how payouts are calculated. We publish these rules before you enter a game, so you know the outcome in every scenario.

Results are settled based on official data sources. For sportsbook markets, we use official league records and match broadcasts. For live-dealer games, results are determined by the live dealer on camera. For slot games, results are generated by certified random-number generators. Once a result is final, your account is updated instantly, and you cannot modify or cancel your entry.

If a dispute arises about a result—for example, if you believe a goal was incorrectly credited or a live-dealer result was miscalculated—contact our support team with evidence. We investigate disputes within 24 hours and notify you of our decision. If we find an error, we correct your account immediately. If we find no error, we explain our reasoning and the official data we used to settle your entry.

Bonus terms and promotional offers

We occasionally offer promotional bonuses to new or existing users. Any bonus offer is subject to terms we publish at the time of the offer. These terms typically include a minimum deposit requirement, a playthrough requirement (the number of times you must enter games before you can withdraw the bonus), and an expiration date. Bonuses are credited to your account and cannot be withdrawn as cash unless the terms explicitly permit it.

If you do not meet the playthrough requirement before the expiration date, the bonus is forfeited. We do not extend expiration dates or waive playthrough requirements. If you have questions about a specific bonus, contact our support team before accepting it.

Account security and data protection

We protect your account with two-factor authentication. When you log in from a new device, we send a code to your phone. This prevents unauthorized access to your balance and entries. We also encrypt all communication between your app and our servers using industry-standard protocols.

Your personal data—name, phone number, ID number, payment details—is stored securely and used only to verify your identity, process payments, and comply with legal obligations. We do not share your data with third parties except as required by law or to process your payments. We retain your data for as long as your account is active, plus a retention period required by law. You can request a copy of your data or request deletion by contacting our support team.

We at elangtangkas are committed to transparency. Our rules are published, our results are verifiable, and our support team responds to disputes within 24 hours.

Dispute resolution and jurisdiction

If you have a dispute with elangtangkas, contact our support team first. We aim to resolve disputes within 24 hours. If you are not satisfied with our response, you may escalate your dispute to our management team. We will review your case and provide a final decision within 7 days.

These terms are governed by the laws of the jurisdiction where elangtangkas is registered. Any legal action arising from these terms or your use of elangtangkas must be brought in the courts of that jurisdiction. By using elangtangkas, you consent to the jurisdiction and venue of those courts.

Prohibited conduct and account suspension

We reserve the right to suspend or close your account if you engage in prohibited conduct. Prohibited conduct includes: using elangtangkas from a jurisdiction where our services are not available; using another person's account or payment method; attempting to manipulate game results or exploit system vulnerabilities; engaging in fraud or money laundering; or violating any term of these conditions.

If we suspend your account, we notify you of the reason and the duration of the suspension. If we close your account permanently, we credit any remaining balance to your original payment method within 30 days. We do not refund bonuses or promotional credits if your account is closed due to prohibited conduct.

Changes to these terms

We may update these terms at any time. We notify you of material changes by email or in-app notification. Your continued use of elangtangkas after a change constitutes acceptance of the new terms. If you do not accept a change, you may close your account and request a withdrawal of your balance.

Related pages

Jurisdiction and service availability

Our services on elangtangkas are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you access elangtangkas from a prohibited jurisdiction, we may suspend or close your account without notice.

elangtangkas operates in multiple jurisdictions and may have different terms or restrictions for different regions. If you are unsure whether elangtangkas is available in your jurisdiction, contact our support team before creating an account.

Final terms and contact

These terms constitute the entire agreement between you and elangtangkas regarding your use of our platform. If any term is found to be unenforceable, the remaining terms remain in effect. We do not waive any term unless we do so in writing.

For questions about these terms, your account, or any transaction on elangtangkas, contact our support team. We respond to inquiries in English and Indonesian within 24 hours. You can reach us through the support form on the elangtangkas app or website.

Last updated: these terms are current as of the date shown in your account settings. We review and update them regularly to reflect changes in our platform and applicable law.